2026-07-14T16:07:36.065Z http://ezaposleni.singidunum.ac.rs/rest/sciNaucniRezultati/oai

ezaposleni.singidunum.ac.rs/rest/sciNaucniRezultati/oai:2:6143 2018-05-29T05:51:34Z 2

Evalution of Intersted Parties by Key Performance Indicators 2018 http://ezaposleni.singidunum.ac.rs/rest/sciNaucniRezultati/oai/record/2/6143 https://hrcak.srce.hr/200619 S. Stanojković D. Cvetković Starting from the revision of the ISO 9001, the new version ISO 9001: 2015 was set up. About twenty key changes are made, but this paper deals with the concept of process as well as process performance indicators and measures to implement it. In this paper, key performance business indicators in graphic industry were consolidated. Measurement, analysis, improvement and their impact on the process are connected by unbreakable bond. By specifying the key performance indicators in this industry, the correct way for proper use and application of inputs (requirements, resources, energy) and outputs (finished product and by-products) in the business is explained. The quality standard ISO 9001:2015 was applied in this study. article 10.17559/TV-20170528140157 25 Supplement 1 205 210 1330-3651 Technical Gazette