2026-05-10T16:36:17.083Z http://ezaposleni.singidunum.ac.rs/rest/sciNaucniRezultati/oai

ezaposleni.singidunum.ac.rs/rest/sciNaucniRezultati/oai:2:5539 2019-04-03T11:43:31Z 2

Quality of cruise experience: Antecedentes and consequences 2018 338.48:656.614.2 http://ezaposleni.singidunum.ac.rs/rest/sciNaucniRezultati/oai/record/2/5539 http://teme2.junis.ni.ac.rs/index.php/TEME/article/view/708/292 A. Radić J. Popesku This article evaluates a conceptual model, drawn from the literature, of quality of cruise experience based on hypothesised relationships between eight components; namely, employees, guests, service setting, and service quality as antecedents of cruise experiences, and emotions and their impact on satisfaction and future behaviour (consequences). Hypothesised relationships were further tested in a sample of 306 guests cruising on a contemporary cruise ship. Structural equation modelling was applied to verify the conceptual model and results confirmed that employees, guests, service setting, and service quality are antecedents of cruise experience and emotions; however, only emotions positively influenced satisfaction and future behaviour. Findings have valuable practical and theoretical contributions to the fast growing cruise tourism industry. article 10.22190/TEME1802523R XLII 2 523 -539 0353-7919 Teme