2026-05-13T16:14:34.797Z http://ezaposleni.singidunum.ac.rs/rest/sciNaucniRezultati/oai

ezaposleni.singidunum.ac.rs/rest/sciNaucniRezultati/oai:1:3156 2015-06-23T12:45:45Z 1

COLLECTION MANAGEMENT MODEL FOR CORPORATE CLIENTS IN THE SERBIAN BANKING SECTOR 2015 http://ezaposleni.singidunum.ac.rs/rest/sciNaucniRezultati/oai/record/1/3156 L. Barjaktarović Д. Илић М. Марковић Collection management is the key element of successful credit risk management. Therefore, successful collection management is one of the most important tasks of any bank. This paper analyses the results of collection management models applied in Erste bank a.d, Novi Sad and Banca Intesa a.d., Belgrade since 2010. The main hypothesis is that good collection management model provides a satisfactory level of NPLs and bank profitability, which shall be further supported by this research. NPL of BI amounted to 6.67%, while EB had NPLs amounted to 17.67%, which is lower than the average NPL rate of the Serbian banking sector of 21.4% (in 2013). Furthermore, ROE of BI was 8.7%, while EB had ROE of 10.42%, which is higher than the average ROE of 3.81% of the Serbian banking sector (in 2013). Finally, future research shall be directed towards comparing the results of both banks with the results of the parent banking groups in Austria and Italy i.e. the European Union. conferenceObject 423 426 DOI: 10.15308/Synthesis-2015-423-426 The Book of Proceedings Synthesis 2015 - International scientific conference of IT and Business Related Research