2026-04-17T17:43:41.379Z http://ezaposleni.singidunum.ac.rs/rest/sciNaucniRezultati/oai

ezaposleni.singidunum.ac.rs/rest/sciNaucniRezultati/oai:1:10046 2025-10-22T14:59:29Z 1

Innovative Approach to Continuous Professional Education of Healthcare Professionals 2024 http://ezaposleni.singidunum.ac.rs/rest/sciNaucniRezultati/oai/record/1/10046 I. Zimonjić L. Dražeta T. Milošević Context: Facing ever-increasing challenges, including burnout and staff turnover, healthcare professionals in Serbia necessitate tailored development to help improve their resilience. The Galenika Academy initiated a two-cycle project to enhance organisational and personal skills of participants. The first cycle focused on community pharmacists, addressing development of soft skills and resilience. The second cycle, broadened its focus to encompass all healthcare professionals dealing with burnout and the second victim’s phenomenon. A multiprofessional group of experts crafted best educational practices, while implementing a project tailored to meet these crucial requirements. Methods: Developed collaboratively by the Faculty of Pharmacy (University of Belgrade), EduMed (Association for Continuous Medical Education), and Galenika ad Belgrade, the Galenika Academy has developed a two-cycle approach. The first one, tailored for public pharmacists, featured webinars, accredited tests, courses, and meetings. Topics were aligned with the FIP Global Competency Framework, majoring in Organisation and Management, and Professional/Personal skills. The second cycle expanded resilience education to all healthcare professionals with five webinars and accredited tests for working license renewal. Two nationally accredited courses focused on employee development in pharmacies and resilience for all healthcare professionals. Implementation included delivery of webinars during pharmacies’ working hours, via EduMed online platform. Accredited tests were permanently available within the Galiverse application facilitating subsequent certification while automated record-keeping ensured compliance with legislative requirements for continuous professional education in Serbia. Results: Starting in 2021 via online platform, Galenika Academy accommodated 25 webinars, 15 accredited tests, two courses, and one meeting. Subsequently, the Galiverse digital application was developed ensuring 24/7 availability of all webinar recordings and tests. Over the period of three years, the evaluation recorded more than 10,000 visits with a consistent rise in participation and a notable 77% success rate in test completions. In the first cycle, the initiative achieved significant engagement, fostering crucial skills. Within the second cycle, over 6,000 healthcare professionals participated in webinars and tests, signifying a widespread dedication to resilience development. This indicates the project effectiveness in extending its impact beyond community pharmacists, and contributing to professional growth of the broader healthcare communities. Discussion: The Galenika Academy, distinguished as a pioneer in the country and region, has proven its important role in improving daily healthcare practices while cultivating essential skills for the future. Its success is rooted in a tailored approach, aligned with global framework recommendations for critical skills development. It had a favourable impact on various healthcare professionals. Accreditation by the Health Council of Serbia embraced working license renewal while the existence of Galiverse digital application enabled ongoing free access to all educational materials. Future endeavours entail adapting to specific needs of healthcare institutions and evaluating the program's impact on participants resilience while influencing positive healthcare outcomes. conferenceObject 171 171 Abstract Book from the European Health Management Conference, EHMA 2024